Saturday, February 11, 2006

Bad Wonder-Under Day

There is a batch of bad Wonder-Under circulating in the country these days, and I have encountered it both here in California and last weekend in Wisconsin. Frieda Anderson had some in Tennessee and Texas. I wrote to the company complaining about the fact that the paper wouldn't release and they promised to replace my bad stuff with good stuff.
Here's their story:
While we would love to be able to guarantee that our product will perform to complete satisfaction 100% of the time, this is not always possible. You probably spoke with me several years when we had this problem surface. Just so that you understand what is happening. Freudenberg manufactures the fusible web itself. The paper is manufactured by an outside resource. This paper has a silicone coating on it, similar to Teflon. This coating has to be very precise. If there is too much of the coating, the paper and web will separate too easily (ususally before fusing). If there is not enough, it becomes difficult, if not impossible to remove. As you noticed, if left for several hours in a cold environment, the web will crystalize enough that the paper can be peeled off later. This is NOT how is it supposed to work, but at least you and your students can still use the fabric they fused.

Unfortunately, even with the most stringent quality standards sometimes some production may get through the process without us realizing that there may be an issue. Production is spot checked but we cannot check each and every yard that comes off the production line. We recently discovered some new production that was defective in our inventory and thought we had pulled most of it before it shipped out to the retailers. Unfortunately, it is obvious now that some product has made it to the market place.



They told me to return the bad product to the store where it was purchased. I'd like to know how one does this with shreds of paper half peeled and have stuck? This was a big frustration to my students and me, and I felt like an idiot telling them this has only happened to me once before in all the years I have taught fusing.

Of course that was not the only trial we had to endure in class yesterday. You guessed it. We blew the electricity out with too many irons. sigh...
Nevertheless, eventually everything got fused and we were able to recoup the enthusiasm that was originally brought to the class.
Some fabu things were made, and here are a few.




This is not what you think. Really. It is a traced tree leaf, which I found on my lunchtime stroll. It was placed perfectly on this small work, but looks ever so much like a marijuana symbol. Well, this is California...


Award for Best Use of Masking Tape.

And this is for Frieda, sorry about the flash. But isn't it nice to know you are world reknown?


The day ended appropriately. Forget what I said yesterday about staying on my diet, and no wine.

12 comments:

  1. I always enjoy seeing pics of your students' work!

    Bummer about the bad batch of WU. At least they responded to your note, although I think the idea of taking the scraps of the bad stuff back to the store is just silly. You'd think they could have you (or your students) ship it back to them and replace it directly.

    ReplyDelete
  2. I have just discovered your work and your blog, and love it,
    I have started way back at your first entries, I can see I am going to be cross eyed by the time I reach 2006.

    ReplyDelete
  3. Oh, sheez, this is the second time I have heard about the bad batch of wonderunder, this week. I usually buy by the bolt, but didn't today because I am afraid of getting some of the bad stuff. Great student work.

    ReplyDelete
  4. I recently bought 5 yards of the bad batch. It works better if you try to pull off the release paper the next day. No excuse, it shouldn't be acting this way in the first place. So FRUSTRATING. I wrote Pellon and they also suggested returning it to the place I bought it, but also offered to send a replacement. I've sent them my address. We'll see. All that blather about quality control is meaningless when you are trying to make art or teach a class. They just need to fix it.

    ReplyDelete
  5. Bad WU!! Bad! Go sit in the corner!

    That leaf is a liquidamber leaf (or sweet gum back when I lived in the Midwest). Though your tracing does has a different appearance to it.)

    And, I'm sorry.. send them back the bad WU and they will replace it?? What about the fabric it's badly fused to?? Will they replace that too??

    ReplyDelete
  6. I got the stuff that releases BEFORE you fuse it. Impossible!! Tomorrow will be a better day!

    ReplyDelete
  7. Julie in Mtl7:58 PM

    No Wonder!! we've got some bad stuff up here in Montreal too! but I supposed our chillin' weather will take care of the release...

    ReplyDelete
  8. That sucks with the bad W.U.! I hate when it doesn't "behave", but to KNOW it's a bad batch?

    ReplyDelete
  9. I am so glad it wasn't me~I spent a whole day picking small bits of WU off of fabric. I had never used it before and I think I will stick to steam a seam for future fusing!
    Love your work!

    ReplyDelete
  10. Anonymous1:56 PM

    Very cool design! Useful information. Go on! »

    ReplyDelete
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Hello,
So nice of you to drop by. I love your comments, and if you would really like a reply, please email me at fibermania at g mail dot com